Frequently Asked Questions
Find answers to common questions about our footwear and accessories
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and down for sandals.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel an order within 30 minutes of placement by contacting our support team.
Do you restock items that are sold out?
Many of our core styles are restocked regularly. You can sign up for 'Back in Stock' notifications on the specific product page.
Are Ulanka products authentic?
Yes, we are an authorized retailer for all brands we carry, ensuring 100% authenticity for every pair of shoes and accessory.
How should I care for my leather shoes?
We recommend using a protective spray before the first wear and cleaning with a damp cloth and specialized leather conditioner regularly.
Do you offer international shipping?
Currently, we ship to most countries within the EU and North America. Shipping costs and times vary by destination.